Refund Policy

Return and Refund Policy

At Owen Decor, we strive to ensure your complete satisfaction with your purchase. If you are not fully satisfied with your order, please review our Refund/Return Policy below.

1. Returns

You may return eligible items within  30 days of receiving your order for a full refund or exchange, subject to the following conditions:

  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Items that are marked as final sale, clearance, or customized cannot be returned.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] to request a return authorization.
  2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return in your request.
  3. Return Authorization: Once your request is approved, you will receive instructions on how to return the item(s).

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $50 to ensure they are returned safely.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert refund processing time, e.g., 5-10 business days].

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please initiate a return for the item you wish to exchange and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within  7 days of receiving the product. We will provide instructions for returning the item and will cover the return shipping costs for defective or damaged products.

7. Contact Us

If you have any questions or need assistance regarding our Refund/Return Policy, please contact us at: [email protected].